Please read our terms and conditions carefully before booking or using our chauffeur and private tour services.
Welcome to ABC Chauffeur Services. By using our website, booking our services, or travelling with us, you agree to the following Terms & Conditions. Please read them carefully before making a booking.
All bookings submitted through our website, email, phone, or other communication channels are considered booking requests until confirmed by ABC Chauffeur Services.
A booking is only confirmed once our team has reviewed the request and communicated confirmation to the customer.
We reserve the right to decline a booking where availability, vehicle suitability, timing, or other circumstances prevent us from providing the requested service.
Customers are responsible for providing accurate information when making a booking, including:
ABC Chauffeur Services is not responsible for problems caused by incorrect or incomplete information supplied by the customer.
Customers should provide accurate pickup and drop-off details at the time of booking.
Passengers are requested to be ready at the agreed pickup location and time. Delays caused by passengers may affect the overall journey or incur additional charges where applicable.
For airport pickups, customers should provide accurate flight details where requested.
Any changes to an existing booking should be communicated to ABC Chauffeur Services as early as possible.
Changes to the date, time, pickup location, number of passengers, vehicle type, or itinerary may be subject to availability and may result in a change to the quoted price.
We will make reasonable efforts to accommodate requested changes but cannot guarantee availability.
Cancellation terms may vary depending on the service, tour, booking type, and time of cancellation.
Customers should contact ABC Chauffeur Services as soon as possible if they need to cancel a booking.
Any applicable cancellation fees or refund arrangements will be communicated at the time of booking or confirmation.
Prices displayed on our website may be subject to change without prior notice.
The final price may depend on the selected vehicle, service, travel date, duration, itinerary, passenger numbers, waiting time, additional stops, or other requirements.
Where a specific quotation has been provided and confirmed by ABC Chauffeur Services, that quotation will apply subject to the conditions communicated with the booking.
Additional charges may apply in circumstances such as:
Any applicable additional charges will be communicated where reasonably possible.
ABC Chauffeur Services will make reasonable efforts to provide the vehicle requested by the customer.
However, in circumstances beyond our reasonable control, we may provide a suitable alternative vehicle of comparable standard.
All vehicles are subject to availability, operational requirements, maintenance, and safety considerations.
Passengers are expected to behave respectfully and safely while using our vehicles.
Smoking or activities that may damage the vehicle or create a safety risk are not permitted.
Passengers may be responsible for reasonable cleaning, repair, or replacement costs resulting from damage caused by their actions or negligence.
Customers should advise us in advance if they are travelling with large, unusual, or excessive luggage.
Luggage must be suitable for the selected vehicle and must not exceed the available storage capacity.
ABC Chauffeur Services cannot guarantee accommodation of luggage that was not disclosed at the time of booking.
Tour durations, routes, attractions, stops, and itineraries may be affected by traffic, weather, road conditions, operational requirements, attraction availability, or other circumstances outside our reasonable control.
We will make reasonable efforts to provide the agreed service and itinerary but cannot guarantee access to attractions or locations where circumstances prevent it.
ABC Chauffeur Services will make reasonable efforts to operate services according to the agreed schedule.
However, we are not responsible for delays caused by circumstances beyond our reasonable control, including traffic congestion, road closures, accidents, weather conditions, public events, vehicle incidents, or other unforeseen circumstances.
Customers are responsible for:
We make reasonable efforts to ensure that information on our website is accurate and up to date.
However, prices, vehicle availability, tour details, images, descriptions, and other website information may change from time to time.
Website information should not be considered a final booking confirmation unless confirmed directly by ABC Chauffeur Services.
Any personal information submitted through our website or booking forms will be handled for legitimate business purposes, including responding to enquiries, processing booking requests, communicating with customers, and providing our services.
We aim to handle customer information responsibly and in accordance with applicable privacy requirements.
To the extent permitted by applicable law, ABC Chauffeur Services will not be responsible for losses, delays, inconvenience, or expenses arising from circumstances beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable Australian law.
Some tours, attractions, activities, or services may involve third-party operators.
Where a third-party service is involved, that service may be subject to the third party's own terms, conditions, availability, cancellation policies, and operational requirements.
By submitting a booking request or using our services, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them.
If you have any questions regarding these Terms & Conditions, bookings, or our services, please contact us.